FAQS

🙏 Frequently Asked Questions
HOW TO TRACK MY ORDER STATUS?

Once your order has shipped, you will receive a shipping confirmation email with a tracking link.
By clicking that link, you can check your order’s delivery progress directly on the carrier’s website once it’s in transit.

CAN I MAKE CHANGES TO MY ORDER?

We know how important your order is, and we try to fulfill it as quickly as possible.
Unfortunately, once an order is placed, we’re unable to make any changes (such as product, size, or address).
Please double-check your details before confirming your checkout.

HOW DO I RETURN OR REQUEST A REFUND?

We truly want you to love your handcrafted piece.
If for any reason you’re not satisfied, you may request a refund within 3 days of receiving your order — no questions asked.

To start a return or refund:

Please email us at manwhatcanisay29@gmail.com
 within 3 days of delivery.

Include your order number, reason for return, and a photo of the item and package label.

Once approved, we’ll provide the return details for our Houston, TX workshop.

Please note:

Returned items must be in their original condition (no signs of damage or alteration).

Refunds are issued back to your original payment method once we receive and verify the return.

THE ITEM I WANT IS OUT OF STOCK. WHAT CAN I DO?

Our handmade pieces are restocked in small batches every few weeks.
Simply click “Notify Me When Available” on the product page, and we’ll email you as soon as it’s back.

I ENTERED THE WRONG SHIPPING ADDRESS — CAN YOU CHANGE IT?

Please contact us immediately with the correct address.
If your order hasn’t been shipped yet, we may be able to update the label.
Once it’s packed or dispatched, unfortunately, no address changes can be made.

WHAT SHOULD I DO IF I RECEIVE A BROKEN OR INCORRECT ITEM?

We’re truly sorry if this happened — that’s not the experience we want for you.
Please email us at manwhatcanisay29@gmail.com
 within 3 days of receiving your package, and include:

Your order number

A photo of the item and package

A short note describing the issue

Our workshop team will review it and send a replacement or refund right away.

I FORGOT TO APPLY MY DISCOUNT CODE. CAN YOU STILL APPLY IT?

Yes! Please email us with your order number and promo code as soon as possible.
If your order hasn’t been finalized, we’ll gladly adjust it for you.